Tech giant Apple has reportedly amended its policy for repairing water-damaged iPods and iPhones, with customers reportedly allowed to now seek repairs under warranty for some water-damaged devices.
According to a screenshot posted on the French website igeneration.fr, an updated version of the warranty agreement is now in play.
“If a customer disputes whether an iPod with an activated LCI has been damaged by liquid contact and there are no external signs of damage from corrosion, then the iPod may still be eligible for warranty service.”
Usually water-logged iPods are not eligible for repair under warranty, as Apple techs are able to identify water-damage using special sensors inside the device.
However, several Apple customers have complained that these sensors can be set off even without coming into contact with water. Many have lobbied to have the policy changed.
COMMENTS
SmartCompany is committed to hosting lively discussions. Help us keep the conversation useful, interesting and welcoming. We aim to publish comments quickly in the interest of promoting robust conversation, but we’re a small team and we deploy filters to protect against legal risk. Occasionally your comment may be held up while it is being reviewed, but we’re working as fast as we can to keep the conversation rolling.
The SmartCompany comment section is members-only content. Please subscribe to leave a comment.
The SmartCompany comment section is members-only content. Please login to leave a comment.