Culture Kings CEO Simon Beard on the future of CX, and why retailers should always be ‘selling an emotion’ Retail Sophie Venz 28 July 2022 Creating a great experience is what brings customers back, and Culture Kings founder Simon Beard understands that better than most.
How to strike a balance between human and digital customer service Strategy Mark Fazio 10 July 2019 Striking a balance between a digital touch and human touch will be the competitive differentiator in the customer service space.
CX versus UX: What’s the difference, and why does it matter? Startup Advice Tom Uhlhorn 14 May 2019 Let’s get one thing straight, customer experience and user experience are not one-in-the-same and are not interchangeable.
