I have a confession: I’m a podcast junkie. Podcasts are stimulating company when I’m driving or sitting on the train, and the ‘Waking Up…
I have a confession: I’m a podcast junkie. Podcasts are stimulating company when I’m driving or sitting on the train, and the ‘Waking Up…
Nearly five years ago (time does indeed fly), I wrote a blog titled “Everyone is not your customer”. Since then I find myself making tha…
“We’re going to need a bigger boat” has become my mantra around purpose lately. Because, while purpose is imperative, it has limits an…
It will be no surprise to anyone who reads this blog that the incessant discussion of the brand as a subset of marketing sends me round the …
Making promises is easy, but keeping them is hard. With best of intentions and a big dash of self-interest, the words are out almost before …
It’s 20 years since the first instalment of Harry Potter hit bookstore shelves, and over the past two decades the Muggle world has looked up…
It’s been a shambolic few weeks in Uber land. No need to rehash the many missteps and problems that have beset the ride-sharing behemoth, …
The business is starting out and needs a foundation to build on. Or it’s been around a few years and is growing, fast. A venerable family-ow…
The world really doesn’t need another kind of statement. Or does it?
Hijacked by the “do good” police, purpose today is wielded li…
Reading the May edition of Gourmet Traveller magazine provided an unexpected example of the discipline of putting your identity to work for …
I often travel to the US, and was interested to receive an email from the chief executive of United Airlines, Oscar Munoz. His email profu…
“Where does the individual end and the organisation start?”
A version of this question was asked last week by a group working on a ne…
