Fresh from a breakfast seminar with Tom O’Toole, I wanted to share some of his pearls of wisdom plus some behavioural insights. Who is To…
Fresh from a breakfast seminar with Tom O’Toole, I wanted to share some of his pearls of wisdom plus some behavioural insights. Who is To…
I run a floristry and a nearby bridal business wants to strike up a partnership arrangement. Should I do this? If so, how should I structure…
Are there any good tactics to encourage repeat sales from customers, other than big, formalised loyalty programs? I believe it’s p…
I’ve started up a retail business in a regional town. How can I build a rapport with the local community and provide the warmth that many …
What tactics should I use to ensure our customer service is up to scratch? Do I need guidelines and training? There are many, many…
We’ve recently noticed quite a few extra cost pressures on our retail business – everything from energy, to staff, to suppliers seems to…
Is it better to do training in-house or get external help? I’m on a limited budget but I feel I do not have enough time to train my sales …
One of the biggest mistakes I have made is not acting quickly enough to increase prices when needed. Pricing is critically important. …
How can you identify good customer service traits in staff before you hire them? What ‘foundations’ should you be looking out for? …
