Optus outage: 20% of complaints to ombudsman were from small business Telecommunications Maeve Bannister 8 February 2024 The Optus outage in November, which left more than 10 million customers without phone and internet access for up to 14 hours, was behind an influx of complaints.
Optus complaints rise by 30% as Telstra customers report fewer issues Telecommunications Anna Macdonald 11 October 2023 According to the Telecommunications Industry Ombudsman's annual report, complaints about Optus rose 29.5% from 15,696 in 2021-22 to 20,323 in 2022-23.
