A kiss of death: Charge a transaction fee at your own peril
There is no 'admin fee', 'convenience fee', 'transaction fee' or any other name you want to give it, that isn’t a customer annoyance felony.
Push to outlaw unfair contracts runs into 2020 as consultations kick off
The Morrison government will consider whether to outlaw unfair contracts for small businesses next year, over a year after its initial announcement.
Are credit card surcharges worth the hassle? Europcar fined $350,000 for excessive fees
Europcar has become the latest business to find itself in hot water over credit card surcharges. So, are the charges even worth it?
“Logical step”: Unfair insurance contracts targeted in busy week for Treasury
In a busy week for government, unfair insurance contracts are on the agenda, alongside measures to restrict cash payments.
Government drags heels, confirming unfair contracts consultation for late-2019
The government will not hold a consultation on whether to outlaw unfair contracts until "late-2019", as renewed calls surface to get on with it.
Big-business fines up to $10 million under Labor plan to give unfair contract terms teeth
Labor will make unfair contract terms illegal if it wins the next election — its latest move to strengthen its small-business platform.
Should cashless businesses be banned? Some American legislators think so
Legislators in the US are considering whether to ban cashless businesses, while closer to home, Aussies are transitioning to a cashless economy.
ACCC blitz: Visy, Cleanway and Suez change SME contracts over potentially unfair terms
An ACCC blitz has prompted Visy, Cleanaway and Suez to change their contract terms, over concern several clauses may have been unfair.
Cash is dead, long live cash: The problems with Australia’s digital ecosystem
RBA governor Phillip Lowe says Australia has reached a turning point on digital payments, but there are some very big issues that need to be dealt with.
Lloyds Auctioneers fined $37,800 over excessive surcharge allegations on big ticket auction items
Lloyds Auctioneers has been issued with infringement notices after overcharging some consumers by hundreds of dollars, the ACCC has alleged.
Australia’s digital wallet future: You can bank on the big four to stifle tech innovation
In other countries, digital wallets allow people to accomplish nearly all of their daily transactions with a single card.
“A lot more customers”: Why hundreds of businesses are ditching surcharges
Hundreds of small businesses across the country are ditching surcharges and card minimums in favour of a better customer experience.