In the midst of the trend and hype of ‘customer centricity’, ‘the customer experience (CX)’, ‘customer excellence’ and other suc…
In the midst of the trend and hype of ‘customer centricity’, ‘the customer experience (CX)’, ‘customer excellence’ and other suc…
Rudeness is as contagious in a workplace as a head cold, according to a recent psychology study published in the US. Researchers from the…
