Last week’s blog was the final instalment in my three-part series on the Retail Trifecta. It talked about investing in store associates to c…
Last week’s blog was the final instalment in my three-part series on the Retail Trifecta. It talked about investing in store associates to c…
The third winning ticket in the Retail Trifecta is people: the passionate, knowledgeable and service-centric professionals who work in retai…
The second part in my three part series on the Retail Trifecta is the creation of great store layouts: destinations that shoppers want to go…
This week we look at the first of the three elements that create the Retail Trifecta: Point of sale and back office systems. What I discuss …
Some of SmartCompany’s readers, and attendees at conferences I have spoken at, will be familiar with my ‘Retail Trifecta’, a concept I publi…
Whilst our major Australian retailers have moved swiftly from Christmas, through New Year’s sales and now into Back to School marketing mode…
At the end of each year I write to the top 20 CEOs and leaders in the CROSSMARK client base. I’ve been doing it for almost a decade. I…
It’s six months since I was last in a JC Penney, or “jcp”, store in the US. When I was there last week I wanted to see if there was any disc…
Take a look at overseas markets and you get a big insight into what’s ahead for Australian retail. Currently, online sales for UK departme…
One of the key issues facing bricks and mortar retailers is the question of how to get you in-store when products are often sold online at b…
It was interesting, though not unsurprising, to see the media coverage on the launch of Click Frenzy last week. Click Frenzy Australia was a…
Cyber Monday continues to grow around the world. It’s the largest online shopping day in the US, being the first working day after the US Th…
