I am learning to sail, which means I am coming across terms that we use every day in business and finally realising where they came from. …
I am learning to sail, which means I am coming across terms that we use every day in business and finally realising where they came from. …
I’ve written several times this year about the rise of online retailing and the decline in same-store sales experienced by some retailers….
I spent the week talking with some well respected British, Australian and American business people, discussing the continuing growth of onli…
One of the many success mantras that we all recollect from our earliest memories of conversations with our grandparents, along with “the e…
I once read that the marketing director for a major UK public company had defined the company’s brand as being like “a promise kept…
There is a saying in Hollywood that it takes 16 years to become an overnight success. Just like Malcolm Gladwell’s book The Tipping Point, t…
According to CBS Outdoor, the total retail sales in London are the highest of any capital city in the world. How high? How about 62 billion …
Having spent several days before, during and after the royal wedding in stores across London and regional parts of the UK, you can’t help bu…
It would be remiss of me not to blog about the new Zara stores opening in Sydney’s shiny new Pitt Street Mall for several reasons; not all o…
I talked recently about the rise of the smartphone, and how the first phone a 12-year-old will own from 2011 onwards will be a smartphone wi…
Creating value is all about giving shoppers, customers, guests and consumers the good experience that we are looking for over and over again…
Shortly after Mark McInnes resigned from David Jones I wrote an article for SmartCompany that was triggered by a question from Sue Mitchell …
