“It makes no sense to worry about things you have no control over because there’s nothing you can do about them, and why worry about thing…
“It makes no sense to worry about things you have no control over because there’s nothing you can do about them, and why worry about thing…
We still hang on to our central mission as a retailer that our stores are simply there to “sell stuff”. But as consumers change th…
An optimist stays up until midnight to see the New Year in. A pessimist stays up to make sure the old year leaves. – Bill Vaughan. I am…
This article first appared May 24, 2011. In the past year I have walked through shopping malls across Australia, China, Singapore, Europe a…
As we know, up to 30% of all retail trade is done in the Christmas/New Year period for many retailers, and as such we are now playing in the…
To be a truly cross channel retailer we need to establish one simple underlying principle and that is that we truly do have a single view of…
Online you can “poke” someone, “like” something, “friend” someone, “share” something but nothing can replace the experience that a face-to-f…
How many of us are deeply entrenched in the forest of business, each perspective clouded by an intermittent branch or leaf that blocks your …
Over the last few years we have been used to comments such as credit is necessary. And now we hear industry leaders talk about the two core …
You would think that in tougher economies the art and skill of winning and engaging customer loyalty would be absolutely paramount to …
Have you ever been at the Monday morning retail team meeting and heard the following? “Well, sales were down this weekend due to lack o…
The secret to a focused, motivated and goal focused retailer is generally not found in the shop. Seem strange or even impractical? From …
