The secret to a focused, motivated and goal-focused retailer is generally not found in the shop. Seem strange or even impractical? From …
The secret to a focused, motivated and goal-focused retailer is generally not found in the shop. Seem strange or even impractical? From …
Have you ever stood at a retail sales counter and actually had to move the clutter away in order to pass your credit card or cash to the sal…
When it comes to retail, store staff are a vital component to delivering new types of value by matching the customer problem with the soluti…
“You also need to look back, not just at the people who are running behind you but especially at those who don’t run and never will… those…
“Nine-tenths of tactics are certain and taught in the books; but, the irrational tenth is like the kingfisher flashing across the pool. This…
Dear Retailer, I know. And I get it. You don’t really want me to be a customer do you? All the money you spend on branding, fit-outs,…
Hollister, Topshop, Costco, Williams Sonoma, River Island, and Zara share one common characteristic and that is that they are fit retailers …
Over the last few years we have been used to hearing comments such as ‘credit is necessary’. And now we hear industry leaders talk about the…
The role of ‘fit’ customer value is the subject of numerous articles, presentations, company values and leadership talks. And the subjec…
“And while the law of competition may be sometimes hard for the individual, it is best for the race, because it ensures the survival of the …
Is there nothing better than hearing retailers talk about the new age of the customer? Developing their loyalty programs and, of course, the…
“I have been up against tough competition all my life. I wouldn’t know how to get along without it.” – Walt Disney Darrell Lea, Ojay, …
