Australian travellers could soon get a better deal on flights
A Senate inquiry was set up to investigate the Albanese government’s refusal to approve extra flights into Australia sought by Qatar Airways but broadened its scope.
Meet Ajust, the Sydney startup that loves customer complaints and wants more of them
Ajust is a small Sydney startup that wants to invert customer complaints by being the one stop shop for all consumers, rather than going to the businesses themselves.
Why there is no silver bullet for Qantas’ reputational crisis
When a reputational crisis strikes it’s very human to look for a quick fix. But the problems now facing Qantas are a vivid lesson for companies everywhere.
Qantas sacking of 1,700 ground staff deemed unlawful in High Court decision
Qantas acted unlawfully when it outsourced 1,700 ground staff during COVID-19 lockdowns because it effectively prevented affected workers from taking industrial action, the High Court has ruled, in a decision which upholds two prior court decisions against the airline.
Qantas, PwC, Rio Tinto, Crown, the banks: There’s something rotten at the big end of town
Bernard Keane and Glenn Dyer argue that Qantas is the latest indicator of the rot at the soul of Australian businesses.
After Alan Joyce’s departure, will Qantas soar new skies?
Will Alan Joyce's early retirement enable incoming Qantas CEO Vanessa Hudson to drive a cultural change and a new strategy?
Qantas CEO Alan Joyce to fly the coop two months early
Qantas CEO Alan Joyce quits Qantas early after a string of PR disasters and a $250 million ACCC lawsuit. Vanessa Hudson to take over.
Billion-dollar profits, Covid travel credits and a $250 million lawsuit: What’s going on with Qantas?
Qantas is in hot water again with the ACCC threatening a $250 million lawsuit. But what about the impact on SMEs?
Qantas “unlawfully” withheld refunds for COVID-19 cancellations, class action alleges
Federal court proceedings against Qantas have been lodged on behalf of customers whose flights were cancelled during COVID-19.
A mountain of complaints: Why once-iconic Qantas needs a systematic overhaul
Labor has also allowed the ACCC’s airline monitoring brief to lapse, meaning there is no regular oversight of the kind that identified Qantas’s price-gouging.
Huge ledger of Qantas customer complaints revealed as iconic brand attempts to rebuild trust
The number of passenger complaints against Qantas reportedly flew higher in 2022 than in pre-pandemic years, outlining the challenge facing the airline as it attempts to rebuild customer trust.
ACCC blames Qantas and Virgin Australia duopoly for high flight prices and poor service
The latest ACCC report into Australian airlines calls out increasingly poor customer service and high prices due to Qantas and Virgin Australia duopoly.
