No doubt each of us has seen dozens of presentations in our lives, throughout our education years and then again through working life. Regar…
No doubt each of us has seen dozens of presentations in our lives, throughout our education years and then again through working life. Regar…
Stress is the psychological and physical expression of a long-term build-up of pressure. Of course, we will all come across stressful situat…
Sometimes we find ourselves in a very awkward situation at work. It is that uncomfortable feeling that you know someone needs some feedback …
Every day of our lives involves some level of negotiation. It may be negotiating with our children, or trying to broker multimillion dollar …
Being decisive is often seen as an admirable trait in the workplace. It shows a sense of assurance and clarity of vision, but sometimes we c…
An unhappy customer can be a real challenge. Sometimes they are just so full of fury that it can be hard to see how the complaint can be dif…
Happiness makes sense at every level – on a personal, community, social, organisational, national and global level. Yet happiness is o…
Persistence – it is the power to keep going when the world is telling you to stop. But sometimes there are days where you feel like just g…
When talking a customer through their objections, how much attention have you been paying to the way they say no? A recent study looked into…
Many businesses are considering the option of allowing people to work from home. Whilst it won’t suit every kind of job, advancements in com…
There is a flawed assumption that being old means you are set in your ways and not easy to teach new skills. This is not always the case and…
One of the inescapable facts of the workplace is that you have to work and interact with other people. We are constantly being pushed to…
