Awhile ago I met a guy, we’ll call Pat, who was running a pest control business. Pat told me how the business, which had been quite successf…
Awhile ago I met a guy, we’ll call Pat, who was running a pest control business. Pat told me how the business, which had been quite successf…
We try to be innovative but our ideas get lost in emails and ad-hoc conversations, what can we do? It’s funny how it’s the little things tha…
We are working on our three-year strategy, and realise that we have lousy information about our competitors. What should we do? I don’t thin…
My long-term goal is to sell the business. We are about to start our strategic planning process, do I tell the team about my desire to sell?…
The great temptation when your sales volumes are low is to lower your prices. Last week I was talking to a company, whose business could…
Hands up if you cut your training budget this year? You are not alone. But is training really a luxury that can be temporarily discarded alo…
We’ve built an excellent business together but my partner is exasperating. Can we continue to be a team or should one of us go? I snuc…
We all agree that our business is doing too much of the wrong sort of work, but we just can’t seem to take the plunge and stop doing it. Hel…
Last week a business friend of mine was telling me just how important customer referrals were to the ongoing health of her business. She had…
One of the best aspects of my work is that I get to see the warts-and-all inside of many businesses. It also gives me the opportunity to di…
I went to buy a loaf of bread from our local bakery a few weeks ago. The bakery is part of a small group that has been operating for about f…
I have been working with a fairly large organisation recently, helping them plan their innovation process. The team from the client had done…
