The five best ways to respond when your brand is caught in a social media firestorm
Zotts and Co founder Kristen Zotti helps explain what businesses can do when they go viral for the wrong reasons and attract criticism online.
Qantas pulls on heart strings with ‘Fly Away’ ad: Five experts share why it works
Australian advertising experts have praised a new Qantas ad that has many viewers longing to travel again, saying its message of hope is "exactly what we need right now".
Doing your own PR? Here are five mistakes not to make
If you can avoid making these five common mistakes, you'll have a better chance of standing out when competing for media attention.
To engage, or not engage? What to do when faced with online complaints and negative comments
Many people would argue companies should respond to online complaints swiftly, openly and with empathy. But new research suggests it is more complex.
Victorian government’s lockdown playbook is a startup masterclass for marketing and PR
Every founder should take a close look at the marketing and PR masterclass that the Victorian government continues to display.
Eddie McGuire’s response to Collingwood’s racism report is a lesson in how not to act in a crisis
Eddie McGuire is giving leaders a free showcase of precisely how not to approach public relations and comms in times of reputational crisis.
From Lorna Jane to Hungry Jack’s: Here are 2020’s PR winners and sinners
This year, we witnessed some organisations bury into reputational damage, while others won customers over through innovation and connection.
How to successfully market your business after you pivot your operations during COVID-19
So, you’ve changed up your business model. But how do you market a business pivot to your customers while attracting new customers?
Securing media coverage: Is the press release dead or alive in 2020?
Should you write a press release for your business? It’s a question that plagues many a small business owner, especially those just starting out.
Your brand is like a bus: Feel free to hand over the keys to someone else, but take it out for a spin now and then
There’s one area that cannot be entirely outsourced or delegated by a boss, and that is brand, communications and marketing.
How to ‘professionally distance’ without losing touch
Social distancing has made ‘professional distancing’ a reality, and business communication needs to adapt accordingly.
Unpacking Krispy Kreme’s free donut debacle: Turns out exacerbating a pandemic is bad PR
Krispy Kreme has been condemned by police, social media users and anyone else with a brain after trying to run a promotion during a pandemic.