“We’re not built for discipline. We’re built for novelty and excitement. Discipline is something we have to work at.” – Atul Gawan…
“We’re not built for discipline. We’re built for novelty and excitement. Discipline is something we have to work at.” – Atul Gawan…
We all go to work at least five times a week. We spend more time working than we do with our families, and most of the stresses we experienc…
I have just saved myself hours by eliminating a point of customer friction on my website. In addition to my weekly SmartCompany blog I ha…
After all the business plans have been drawn up, goals have been set and everybody in your team rolls up their sleeves to implement new stra…
One of my key rules for behaviour change is what I call the Effort:Reward Equation. In short, when E > R, behaviour doesn’t happen. The …
Two things that can really drive a business is its ability to create a vision and a set of values that can align everybody in the organisati…
The ever-shifting notion of good service can be hard to keep up with, especially in competitive industries where the bar keeps getting raise…
It is amazing how many things we do every single day without even thinking. So much of our daily lives are on auto-pilot, and despite all th…
One Reddit user is having a very special Christmas, after Microsoft founder Bill Gates sent her three gifts as part of Reddit’s Secret San…
Almost half of Australian business people say they’ll be working over the summer holidays, beating the declining global average, a new sur…
Winning employee of the month in the workplace can be a confidence boost, but what happens when another worker feels disgruntled? While most…
“Thaw with her gentle persuasion is more powerful than Thor with his hammer. The one melts; the other breaks into pieces.” – Henry Dav…
