Small businesses brace for Australia Post price hike on July 3, with some expecting to pay $5 more per parcel
Australia Post is raising its prices for packages and letters from July 3 and both small businesses and retail customers will be impacted.
Australia Post to pay couple $3100 after refusing to deliver packages
A couple running a home business engaged in a standoff with an Australia Post worker that saw the postal service demand they walk to the post office to receive their parcels.
Sendle launches “seamless and simple” returns service for small businesses
Sendle’s returns service allows customers to drop off parcels to be returned to retailers at designated locations, from local newsagencies to pharmacies and service stations.
Australia Post auctions: Six precautions to take to ensure your parcels arrive safely
Australia Post is receiving backlash for auctioning off customers items that didn’t quite make it to their doorsteps.
Courier options revealed: SmartCompany’s guide to parcel delivery for small businesses
The coronavirus pandemic has accelerated growth in Australia's e-commerce industry, and for retailers in this space, there’s now plenty of postage and courier options to get products delivered.
A whopping 50% of shoppers abandon carts if delivery options are unsatisfactory: How to deliver the goods
Six decades on, Jerome McCarthy's four Ps of marketing are still incredibly relevant to e-commerce retailers looking to stay ahead.
How CouriersPlease ripped off 245 workers by failing to pay for meal breaks
CouriersPlease is still finalising $382,000 in underpayments 12 months after initially discovering it breached workplace laws.
The last mile: Are you falling behind in the fast-paced retail race?
Last-mile is about so much more than just delivery. It's about the duty of care taken to keep customers top of mind and establish loyalty.
Why reliable delivery is part and parcel of good customer service
Studies show parcel delivery has become more important to customers and poor delivery performance can jeopardise repeat business.
Generation Z will transform parcel delivery processes — so businesses must adapt
The shopping habits and expectations of generation Z and millennials is set to shake up logistics and parcel delivery for smart companies.
‘If I don’t, someone else will’: Discounting dilemma for SMEs as Christmas closes in
Discounting raises some important and dangerous questions for small business retailers, particularly heading into the busy Christmas trading period.
Sendle takes on Australia Post this Christmas with flat-rate $13.45 global delivery
Sendle's new “parcel anywhere” offering lets customers from Sydney, Melbourne, Brisbane, Perth and Adelaide send 250g parcels anywhere in the world.