Optus outage: 20% of complaints to ombudsman were from small business Telecommunications Maeve Bannister 8 February 2024 The Optus outage in November, which left more than 10 million customers without phone and internet access for up to 14 hours, was behind an influx of complaints.
Lessons from Optus: Beware of ‘natural’ crises, and never describe the obvious as unexpected Opinion Tony Jaques 21 November 2023 System failure is a 'natural risk' for the telecommunications sector. How come Optus wasn't prepared?
