Optus complaints rise by 30% as Telstra customers report fewer issues
According to the Telecommunications Industry Ombudsman's annual report, complaints about Optus rose 29.5% from 15,696 in 2021-22 to 20,323 in 2022-23.
Optus faces class action over data breach that likely exposed small businesses
Optus is facing one of the largest class action claims in Australian history, with legal firm Slater and Gordon arguing a data breach that exposed the data of almost 10 million customers breached privacy laws, made users vulnerable to fraud attempts, and caused significant emotional distress.
ACCC flags greenwashing and scams as areas of concern in 2021 annual report review
On Tuesday, the ACCC attended the standing committee for economics for a review of the commission’s 2021 annual report. Here are four key takeaways from the session.
Your business can avoid becoming the next Optus with these cybersecurity tips
Most businesses would experience catastrophic repercussions in reputation and financial loss if their data was compromised. Here are some fundamentals to keep your data safe.
Three secure email alternatives to Google and Microsoft
There are plenty of secure email client alternatives to the big conglomerates like Google and Microsoft. Here are some of the most popular.
Law firms are circling a class action against Optus, and it could be the biggest ever in Australia
A settlement could well be worth billions, eclipsing the current record of $494 million paid to 10,000 victims of Victoria’s 2009 Black Saturday bushfires.
Why Monero was the crypto of choice for the Optus ‘hacker’
The alleged Optus hacker originally demanded a US$1 million ransom in Monero cryptocurrency. This is probably why.
John Durie: After the Optus breach, it’s time to reconsider the federal government’s data storage rules
The Optus debacle has shone a light on business data storage, but the federal government must also consider its own data collection requirements, John Durie writes.
Why did Optus keep the identity data of millions for six years?
Millions of Australians are now worrying about their driver’s licences, passport numbers and Medicare numbers ending up in the hands of criminals because Optus hung on to this data for six years.
Unlike Uber, Optus may not have actually been ‘hacked’
Not even two weeks have passed since Uber was hacked, and now Optus, one of Australia’s leading telecommunications companies, has suffered a similar, much more public fate.
It’s time for companies to be more transparent about customer data, or risk ending up like Optus
Companies must reconsider how they store and retain data and reassess who they use to process it.
Optus offers data victims a free subscription to Equifax — an identity protection service that’s previously been hacked
Optus is offering customers 'most affected' by last week's data breach a free subscription to credit-monitoring company Equifax Protect. That name should ring a bell.