Optus outage: 20% of complaints to ombudsman were from small business Telecommunications Maeve Bannister 8 February 2024 The Optus outage in November, which left more than 10 million customers without phone and internet access for up to 14 hours, was behind an influx of complaints.
Optus outage: Why having a crisis plan is not enough Business Advice Tony Jaques 10 November 2023 The latest debacle to engulf Optus is a reminder for businesses everywhere of what happens when you don’t prepare.
Optus complaints rise by 30% as Telstra customers report fewer issues Telecommunications Anna Macdonald 11 October 2023 According to the Telecommunications Industry Ombudsman's annual report, complaints about Optus rose 29.5% from 15,696 in 2021-22 to 20,323 in 2022-23.
‘Urgent’ action needed from phone and internet providers, as small business complaints jump 28% Coronavirus Eloise Keating 30 October 2020 Small business ombudsman Kate Carnell urges telcos to improve how they work with small businesses, following a spike in complaints.
