How to strike a balance between human and digital customer service Strategy Mark Fazio 10 July 2019 Striking a balance between a digital touch and human touch will be the competitive differentiator in the customer service space.
Creating ‘human’ experiences: Why businesses with a CX-HX focus will outperform the market Sales Sue Barrett 27 August 2018 The successful companies of tomorrow will be able to create emotionally rich and 'human' experiences for their customers.
Understanding what’s driving the future of retail Retail The Conversation 1 August 2018 Many predictions about the future of retail have emerged — and some common themes have emerged that are worth considering.
You don’t need to optimise everything, just these two things Marketing Bri Williams 14 May 2018 Where should you spend your money to impress your customers? If you want to optimise your customers' experience, start with these two things.
