Catching feelings: Why SMEs should respond to negative online reviews Marketing Stephan Ludwig 2 March 2021 Though businesses are strongly advised to respond to negative online reviews, most of them don’t know how to.
“Hidden epidemic”: Google faces class action after business owner wins right to probe negative review Legal Matthew Elmas 17 February 2020 Google is facing claims it has not done enough to prevent the spread of defamatory material on its platforms, and now faces a potential class action.
When is a Google review considered defamatory? Legal Catherine Ballantyne 17 July 2019 Bad online reviews can make or break a business, with a single negative comment enough to turn away a potential customer or client.
