Posts tagged "managing clients"

There’s a situation that always makes me fear another business is in mortal danger. I like to call it ‘one big client syndrome’.

In any industry that deals with people, being sensitive to a client's needs and emotions is crucial to ensuring they are satisfied customers.

Hi Aunty B, Firstly, I love your column. It’s my favourite part of the SmartCompany newsletter so thank you for imparting your genius on us…