Posts tagged "making customers happy"

Google is facing claims it has not done enough to prevent the spread of defamatory material on its platforms, and now faces a potential class action.

There are so many effective strategies big and small businesses alike use to ensure customer churn. Here are five at random.

The worst thing about being trapped in a business bubble is that you don’t know it. But the reality is, you’ll never sell to people you don’t understand.

Whether you are booking a hotel room or choosing a restaurant, it is likely you'll read online reviews before making your decision.

Poorly placed birdbaths remind me of retail outlets where customers are anxious about entering the store for fear of being pounced on by a predator.

Rapid changes to technology and consumer behaviour are continually altering the way startups have to operate, Zendesk co-founder and CEO M…