Posts tagged "London Business School"

As businesses try to find a path forward through the COVID-19 fall-out, bringing a healthy dose of empathy to the negotiation table may be a wise strategy.

A sound argument isn't necessarily a persuasive one. By understanding how the mind processes information, entrepreneurs can avoid diluting an otherwise good point.

A poorly delivered apology can do more harm than good to a scandal-hit company, but are of techniques that can be employed to mitigate negat…