Sometimes all the good intent in the world still means that a customer does not come out of an interaction happy. The question I pose…
Sometimes all the good intent in the world still means that a customer does not come out of an interaction happy. The question I pose…
Yesterday’s dip in retail sales is yet another bit of bad news for a beleaguered sector. Poor old Russell Zimmerman, head of the Austral…
Last night I had the privilege of speaking at the City of Sydney’s Let’s Talk Business event on the topic of using customer data to driv…
The idea that Gina Rinehart is worth somewhere around the $29 billion ascribed to her by BRW magazine last week is fascinating on so many le…
Ah, 2007 – we remember it fondly. The boom times were still rolling, debt was cheap, business was expanding, and the GFC was still the bes…
Have we all officially recovered from Gina Rinehart mania? BRW’s decision to value Australia’s iron ore queen at an incredible $29.17 bi…
You’ve got to feel some level of sympathy for Myer chief Bernie Brookes. Every quarter he has to face the media to discuss how the departm…
Well, I got my prediction for the top end of the BRW Rich 200 wrong. I tipped it would be Gina Rinehart on top with daylight second. In t…
It’s 1959 and mining entrepreneurs Lang Hancock (the late father of Gina Rinehart) and Peter Wright are on the hunt for cash. The pair …
When the BRW Rich 200 edition is released this week, two things will be noticeable. Firstly, there are likely to be relatively few big in…
On the surface, 2011-12 should have been something of a lost year for the members of Australia’s Rich List. With the ASX 200 down about…
Mark Zuckerberg must be crazy. After floating Facebook on Friday night US time, the world’s most talked-about chief executive went out …
