The Optus outage in November, which left more than 10 million customers without phone and internet access for up to 14 hours, was behind an influx of complaints.
From some epic fails to fortuitous successes, 2023 has seen its fair share of organisations dominating headlines. Here’s a rundown of what made news this year.
Small businesses rattled by Wednesday's massive Optus network outage should hold on to their receipts, Communications Minister Michelle Rowland says, as mobile and internet services gradually return.
