Posts tagged "improving customer experience"

Creating a great experience is what brings customers back, and Culture Kings founder Simon Beard understands that better than most.

Behavioural science expert Dan Monheit says killing yourself to create an outstanding, end-to-end customer experience is an admirable pursuit but also a complete waste of time.

Five trends have started to appear for the post-pandemic economy and businesses must prepare to meet each one head-on.

In this online world, a tailor made customer experience is key to set your business apart from its competitors.

Striking a balance between a digital touch and human touch will be the competitive differentiator in the customer service space.

It’s a tough landscape for Australian small businesses.

Deloitte’s 2018 report, Small business imperatives for the digital age, with…