Posts tagged "how to create loyal customers"

Rarely do business owners consider stress testing their customer base. And of those who do, few know how to do it accurately.

Poorly placed birdbaths remind me of retail outlets where customers are anxious about entering the store for fear of being pounced on by a predator.

It used to be a given that you’d get an extra potato cake at the local fish and chip shop. Some of us even began to count on it, ordering …