Posts tagged "happy customers"

Rob Hango-Zada says that he and his co-founder William On are often asked what their exit strategy for Shippit is. His answer is that they don't have one, because they're "having too much fun solving the problem".

There are so many effective strategies big and small businesses alike use to ensure customer churn. Here are five at random.

Rarely do business owners consider stress testing their customer base. And of those who do, few know how to do it accurately.

The worst thing about being trapped in a business bubble is that you don’t know it. But the reality is, you’ll never sell to people you don’t understand.

Poorly placed birdbaths remind me of retail outlets where customers are anxious about entering the store for fear of being pounced on by a predator.

The environment in which a decision takes place plays a large, and often overlooked, role in shaping an outcome.

When we think of loyalty schemes, we often think of the big guys, such as frequent flyer programs and the big-chain supermarkets. But, loyal…

More than 15 years ago Naomi Simson launched a tiny online business selling experiences.

Speaking at Zendesk’s Relate Live conference i…