I’m lucky to have a number of mentors in my life, and this blog is about one in particular who has an almost foolproof strategy for customer…
I’m lucky to have a number of mentors in my life, and this blog is about one in particular who has an almost foolproof strategy for customer…
“Are you going to pick that up?” screeched the woman at the young lady who’d just callously littered and dropped a piece of rubbish on the g…
“You paid what?!” I screeched as I laughed at my husband’s new iPhone case. I knew then and there that I was clearly the superior shopper. H…
My osteo finds me challenging. As switched on as I might be in my mind or when it comes to business, she tells me, I don’t communicate well …
I’ve often woken up from a dream and in that hazy, woozy, post-dream state, I’ve been sure that the storyline of my dream was something wort…
I never thought I’d have to explain typos in emails because I was “typing one handed”. Don’t get me wrong – I’m talking about the fact tha…
We had an interesting dinner table conversation the other night about the fact that, these days, you have almost no need to go into a retail…
I’ve worked in real estate for half my adult life, and I’ve been to more training sessions that I can count on the ABCs (Always Be Closing),…
I hate talking on the phone. I feel like it’s some genetically encoded throwback to my Gen Y half (I sit on the cusp of Gen X and Gen Y). …
I don’t believe the customer is always right. Sometimes, we all know the customer can be a jackass. But if they are less than “right”…..
I’m a feedback form nut – I’ll freely admit it. I get a strange sense of glee whenever I’m asked by a business to provide feedback. I’l…
On a recent overseas trip I encountered a DVD shop clearly selling pirate products. I didn’t purchase any but I overheard a really interes…
