This year’s theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded …
This year’s theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded …
I received an email some years ago that accused me of running a ‘namby-pamby’ revolution. In fact, there was a lot of debate about this on S…
Capital One CEO Richard Fairbank once said, “At most companies, people spend 2% of their time recruiting and 75% managing their recruiting m…
Apart from really bad Kris Kringle gifts, there are many things that we have taken for granted in the office that are unlikely to make it in…
Unwanted gifts reached an estimated $1 billion in Australia a few years back – and I’m sure it has only got worse since. As Kris Kringle b…
As we get, bigger, older and more established the last thing we want to do is forget what made us the award winning, innovative business tha…
A few weeks ago, I decided to run a LinkedIn poll after reading Daniel Nettle’s book Happiness – the science behind the smile. I enjo…
I have just read a news report called “Groupon fights for its life as daily deals fade” which did not really surprise me. I know some of our…
I’d worked for a lot of large corporations, some better than others, before I started my own show. But there was one common theme when I was…
I am often out and about meeting people, customers and suppliers and, of course, speaking to groups can take me to anywhere in Australia (an…
“The only thing that stands between you and what you want, is you…” Gina Mollicone-Long. I had the privilege of listening to Gina sp…
I was asked some questions for Kirsty Dunphey’s newsletter so I thought I’d share some of them here too. What five pieces of advice woul…
