What do you think of the clip attached which was cut from Facebook? I have blogged before about how employees are the new customer… b…
What do you think of the clip attached which was cut from Facebook? I have blogged before about how employees are the new customer… b…
I’m a very positive person, but sometimes I think that the positive outlook could be viewed as naive. I’d hate to think that I’m gullible. …
I met up with a very dear friend of mine who has known me for more than 25 years. It was great to reminisce – and see what we are both up to…
I was just chatting to our Pleasure Relations Team… Some organisations might refer to them as a contact centre or customer team. We named …
I was asked the question yesterday: “Why are women paid less?” Not an easy question, and maybe one I have never really put much thought to. …
A few months ago it was reported that trust in business has plummeted, yet trust is considered a key determinant to success. This should be …
The downturn is affecting our behaviour. Businesses and people are becoming more frugal, but when does frugal turn into down right stingy an…
We all want to be doing business with people we trust. This sort of sounds obvious doesn’t it? We like doing business, or working with peopl…
You can’t pick up a paper or business publication without reading about job losses and pay freezes. British Airways has asked its employe…
The other day I listened to Richard Watson’s presentation of nowandnext.com – he’s the Futurologist who wrote Future Files. First o…
Every couple of months we like to investigate how employees are feeling about a particular workplace issue. This time we wanted to put aside…
When uncertainty hits, our immediate reaction is to go solo; attacking our work with our heads down and our bottoms up. Given that we were l…
