Disrespectful, moody and procrastination-prone: How to handle three types of difficult people
Whether you're working alongside the procrastinator, disrespectful person or moody person, here's a guide to handling difficult people at work.
Seven essential steps to create a thriving, respectful workplace culture
Civility, being mutually supportive and recognise stresses are three of the seven essentials required for fostering a respectful workplace culture.
Smartphone addiction: Why it’s worrying the typical user touches their phone 2,617 times a day
People call it 'phone addiction', but maybe our urge to check our mobiles or screens is also a product of affluenza.
Reigning supreme: The world’s patent-pushing innovative leaders
As far as being both innovative and having the most patents filed, Taiwan comes out on top, followed by Israel, US, Denmark, South Korea and Japan.
Glass half full? Optimism and pessimism in the workplace
A balance of traits is indispensable in a workplace.
A workplace without rapport is like a ready-made suit without good stitching: Developing rapport and empathy at work
Rapport is essential for many work interactions.
What does your LinkedIn photo say about you?
When people meet online for the first time, a LinkedIn photo often determines their first impression. So, what does your LinkedIn photo say about you?
Five of the worst customer service mistakes you can make
Tailoring a customer's experience is important. So here are the five worst mistakes made in the context of customer service.
The nine skills you need to get ahead at work
Even if you're not especially ambitious, many of us want to get ahead at work. Here are nine skills that will help you stand out in your own way.
Do people of different gender identities process emotions differently?
"Men are from Mars, Women from Venus" was all the rage during the 1990s — but does your gender identity really determine your emotions in the workplace?
Open-plan offices: A love-hate relationship at work
Hot-desking and "activity-based" working arrangements are increasingly common, so here are some tips to help you make the most of open-plan workplaces.
Five ways to sharpen your strategy and get your ideas heard
Introducing new ideas can be a delicate task, and one that is often carried out ineffectually. These five tips will help you sharpen your strategy.
