Catching feelings: Why SMEs should respond to negative online reviews Marketing Stephan Ludwig 2 March 2021 Though businesses are strongly advised to respond to negative online reviews, most of them don’t know how to.
How small businesses can protect themselves from keyboard-warrior comments Legal Peter Stokes 24 September 2020 Digital and social media channels are here to stay, and Australian defamation law is slowly evolving to match this uptake of technology.
