Business-to-business (B2B) companies are losing control over the customer experience due to convoluted buying processes and disconnected cha…
Retail experts say loyalty programs are becoming increasingly difficult to pull off in an online era, but that’s not stopping the Cotton On …
Startup founders should be looking to drive growth not just through demand generation, but through demand collection, according to ex-Netfli…
SmartCompany readers believe data analytics, artificial intelligence (AI), automation and the Internet of Things are set to be the biggest d…
Customers are one of your business’ most precious assets and if you don’t understand them, you’re flying blind.
Considering businesses te…
By Rob Livingstone, University of Technology Sydney
The challenge facing advertisers and advertising professionals is remaining releva…
Data analytics are not the sole remit of the IT department, nor should it be a be a back-room function that simply ticks a box. Used correc…