Posts tagged "customers"

The difference between a small business and a big business is that small businesses are run by founders who are deeply passionate about what they are creating.

Elevating the customer experience is more essential today than ever before. Combined with the vast swathes of customer data entrepreneurs ca…

Electricity prices will rise as much as 29% for tens of thousands of small businesses across Australia from July 1, as market regulators confirm major hikes to the base rates offered to energy consumers.

It’s no surprise that how you treat your customers is key to gaining and retaining them. What is a surprise is that so many businesses are getting the basics wrong.

"Hairdressing taught me so many things that ... have helped our business in its strength and sustainability," writes Cape York Motorcycle Adventures co-owner Renae Kunda.

One-hit wonder? Boring but reliable? A cult favourite that lets customers down? Is your business a Trump, Biden or Obama brand?

The new normal is embedded in our everyday lives now, and for shoppers, this will continue into the 2020 holiday season and beyond.

Your potential customers will zone out if you don't make them feel anything. Here are three ways to evoke emotion through your brand.

Personalised customer journeys are about providing unique services and bringing a 'human' experience to the digital world.

The opportunities for local retailers to launch into and stand out in the e-commerce space are bigger than they've ever been.

As big retailers sack staff and embrace automation, new opportunities could be created for smaller, local traders. Here's what you need to know.

Dark stores combine the best of a store with a fulfilment centre so retailers can quickly fill orders as close to their customer as possible.