When was the last time you sat down and answered one of your business’ customer service calls, or talked to a client yourself? The life of a…
When was the last time you sat down and answered one of your business’ customer service calls, or talked to a client yourself? The life of a…
Small businesses have once again been reminded of how quickly some customers take to social media to broadcast their complaints, after the m…
The New South Wales Office of Fair Trading says “no company has come close” to beating the number of consumer complaints recorded agains…
Around the world there have been debacles caused by automation. A Michigan government agency wrongly accused 20,000 people of fraudulently s…
I love a good customer experience story. I’ve even peddled them myself a time or two on these pages.
However, I’ve come to see they h…
Artificial intelligence is playing a bigger role in communications between shoppers and businesses, but Facebook is still refining its funct…
An Italian wine bar has received worldwide attention after the owner issued a discount to a family with very well behaved children.
The I…
Accountants and business groups are calling for a broader review into the continued outages at the Australian Taxation Office, amid heavy cr…
Gerry Harvey has vowed to fight Amazon “come hell or high water” and will even match prices with the retail giant if it hits Australian …
Forget old stripy lino and scratchy chairs, the caravans of the future look like apartment showrooms, complete with sleek bathrooms, kitchen…
Customers have praised Scotland’s Tesco supermarkets for developing a pilot program of “relaxed” checkout lanes to help shoppers with deme…
Poor customer service has never been excusable. Prior to the advent of social media, the rule of thumb was that on average, disgruntled cust…
