Investing quality time with prospects delivers better margins and displaces your competitors.
One of the time-tested methods for surviving …
Investing quality time with prospects delivers better margins and displaces your competitors.
One of the time-tested methods for surviving …
I’m a fan of businesses; they mostly do a good job. However, sometimes the stuff they do makes me sit back and say, “what are they think…
Billionaire entrepreneur and SpaceX and Tesla founder Elon Musk is well accustomed to stirring up a fuss on Twitter. The last time we check…
For some businesses those small, often incidental purchases can make a real difference when it comes to generating revenue and boosting that…
Plenty of big companies are turning to chatbots for customer service, but is it providing the best experience possible for customers? Can ch…
It will be no surprise to anyone who reads this blog that the incessant discussion of the brand as a subset of marketing sends me round the …
Social media is one of the most powerful and cost effective marketing platforms currently available to small business.
In the past few ye…
I used to like a particular brand of high-end vacuum cleaner — let’s call them Trysumm — but then I had to call their customer servi…
Calls are being made for legislation to ensure telecommunications connections are considered “critical business services” after complaints…
I often travel to the US, and was interested to receive an email from the chief executive of United Airlines, Oscar Munoz. His email profu…
Facebook continues to pitch its Messenger platform at the business community, unveiling a number of major changes at its F8 conference this…
The Easter long weekend is one of the few times customers accustomed to always-available retail opportunities have to grapple with restricte…
