Posts tagged "customer service"

Our desire for speed and convenience compromises customers’ greatest and most basic needs, and mediocre customer service is at an all-time high in Australia

Research has shown that the pricing model you use can make a big difference to your business. So what is best for you – regular payments or a lump sum?

Brand promises and the way you deliver on them are paramount to any business. To sustain credibility, organisations must curb the tendency to over-promise.

Customer text messages are important. The phone may be the most intimate form of interaction between you and them and it’s easy to overstep the mark.

A video recently released by founder of prominent fashion retailer Showpo Jane Lu has gone viral over the past two weeks, but not for the us…

Consumers expect more warmth from small companies, and will punish you if you don’t deliver, new research has found.

There are distinct advantages to being a small business. Small means agile, small means disruptive, but small can also mean disempowered –…

Amazon founder Jeff Bezos says one key thing he loves about his customers is that they are "divinely discontent", so when it comes to customer feedback, it's only fitting that he takes issues in the "complaints" inbox seriously. 

Scholars of history know “complexity kills”. It killed the Roman and British empires and brought down the former Soviet Union. It also kills businesses.

Language is an essential part of how we communicate. It helps build a common foundation and opens the door to actions. So don’t shortchange your efforts. Define what “centric” means before you start.

UK pub operator Wetherspoon has made the decision to forgo the use of social media for its company going forward, claiming the platforms don…

A while back I wrote a piece entitled, “Don’t do stupid stuff to customers”.

Bless businesses everywhere: they still just can’t …