Posts tagged "customer service"

Angry business owners are venting their frustration with delivery giant Toll Group after a ransomware attack compromised its operations.

Modern tech solutions will help Australian retailers to hire the right staff, in volume and faster than their competitors, writes Jane Bianchini.

To stay ahead of the retail game, invest in your future customer’s journey, and you’ll be investing in your future as well.

Let’s get one thing straight, customer experience and user experience are not one-in-the-same and are not interchangeable.

In any industry that deals with people, being sensitive to a client's needs and emotions is crucial to ensuring they are satisfied customers.

In family business, technology and data-driven insights are the secret to staying ahead of the curve – and the competition – over the ne…

You have survived the trenches of the ‘early days’. You have built a unique product or service, have a growing customer base, and maybe …

The quiet lull of any holiday period is a great chance for small business owners to take a break from their 24/7 schedules and recharge. It …

Retailers are gearing up for Christmas. Here are the trends you need to know about to make the most of the important trading period.

If you are a B2B supplier who is committed to honouring contractual relationships with your clients, you are probably being asked to do more for less.

It’s a tough landscape for Australian small businesses.

Deloitte’s 2018 report, Small business imperatives for the digital age, with…

Tailoring a customer's experience is important. So here are the five worst mistakes made in the context of customer service.