The Australian economy might have sailed through the recession relatively unscathed, but don’t think that customers haven’t been changed by …
The Australian economy might have sailed through the recession relatively unscathed, but don’t think that customers haven’t been changed by …
In business I meet plenty of salespeople who seem busy, but only a few who are truly effective. The reality about busy salespeople is that m…
A week ago I wrote about the bad experience with my eyewear store. In the last week I have had the exact opposite at two other eyewear store…
Why do some people hate their jobs so much they just can’t wait to get out each day? They watch the clock and prepare well before the time t…
As much as I was looking forward to an interesting trip to the US – in part for my annual ski trip – I was not looking forward to flying eco…
This is going to be a long one. Customer service guarantees and their use by companies as marketing with no real consequences is a pet brand…
Here are 12 easy and very simple ways to improve your customer service. 1. Find out your customer’s birthday and incorporate a way to s…
What’s happened to having a pleasant, hassle free customer experience in this country? We are hearing more and more war stories from custome…
Customer loyalty is a fragile thing, hard to earn and easy to lose. But it can be the major competitive strength of the business in situatio…
Jack Daly is a sales guru, who built up six businesses into national-sized firms in the US. Two were sold on Wall Street to First Boston and…
Franz Madlener is the founder of widely successful furniture company Villa & Hut, which he founded in 1998. Part of his success can be attri…
After a massively long and productive 2009 it is time to refresh… It is family time. As the kids are much older now, their first trip to E…
