The secrets of great customer service
I recently interviewed Cindy Solomon and asked what it takes to deliver great customer service.
Is your sales strategy and projected sales growth built on a house of cards? For many start ups this is the case. Their initial sales …
Down-selling is the art of narrowing a customer’s expectations and matching them more effectively with a solution that best fulfils their ne…
The highlight of my day today (as sad as this may be to admit) was when our printer cartridge got returned from being refilled. Why? Be…
This week’s blog was scheduled to be an interview with customer service and loyalty guru Cindy Solomon who has a new book out called The Rul…
I recently went and saw (yet again) my favourite musical Wicked – based on the story of the witches in the Wizard of Oz. One of my favo…
Well that depends on your definition of success. There is a romantic notion in business that if my product and service is good enough, the b…
I received some fairly ordinary customer service today and it’s not the first time from this particular company. I wrote it off in my head b…
I have been listening and reading with interest a lot of media recently about accountability and responsibility in public life. These wo…
I was coming back from holidays in late January, sitting on an aircraft from Hong Kong to Sydney and the flight attendant handed me an A4 en…
I was recently car shopping for a 4WD for my partner, Kellie. Searching for a good deal we went into two competing dealers situated not far …
We recently had a little party at our office and our caterer added just a little bit of oomph that has made me since recommend them to a num…
