Banks and other major service providers are being warned to up the ante on their security procedures after new research shows contact centre…
Banks and other major service providers are being warned to up the ante on their security procedures after new research shows contact centre…
Start-up retailers have been urged to learn from The Athlete’s Foot and Williams the Shoemen, which are leading the way in shoe store sati…
I’m often asked what is the greatest concern that I have – what keeps me awake at night? The only thing that concerns me is did I do …
Some people get it… like the staff at Faull’s shoe shop here in Launceston where I just bought a fabulous new pair of shoes. While I …
It’s one of the great truths of customer service – customers love talking to the boss. No one sells better than the boss, no one builds …
Satisfaction with the banking sector remains surprisingly high among micro businesses despite the recent spate of interest rate rises, accor…
The National Retailers Association says local retailers will have to work even harder to retain customers as a raft of major foreign fashion…
Julia Gillard has attacked Australia’s banks, accusing them of undermining the economic recovery with interest rate rises. �…
If you don’t believe you are cut out for sales, there is probably a valid reason for that. Selling isn’t for everyone. It does take a c…
Our customers are checking online reviews sites before they call. How do we make sure people are saying nice things about us? The last …
When a friend’s hot chips were missed on a takeaway order from Nando’s recently they delivered them with complimentary drinks to her house w…
Businesses will soon be on a better footing with banks and other lenders, with the Financial Ombudsman Service planning to publicly name and…
