The courting process is an important aspect to most living things. Therefore, it should be no surprise that the same engagement princip…
The courting process is an important aspect to most living things. Therefore, it should be no surprise that the same engagement princip…
If I had a dollar every time someone told me, “Your brand is what your customers think it is,” I would be pretty well off. In effect, what t…
What differentiates you from your competitors? It’s a question that entrepreneurs are asked constantly by investors, staff, custom…
I don’t believe the customer is always right. Sometimes, we all know the customer can be a jackass. But if they are less than “right”…..
How can you identify good customer service traits in staff before you hire them? What ‘foundations’ should you be looking out for? …
A new report reveals there has been a 9% increase in new complaints to the telecommunications industry ombudsman, mostly driven by mobile ph…
Depending on what industry you are in, there is likely to be a website where members of the sector gather to get news and exchange views. …
My husband and I, on a recent road trip, drove past a Ferrari show room. It was stunning, gleaming white with not a spec of dirt or dust and…
If you wanted to, you could sit down for at least four weeks and complete hundreds of sales assessments and there would still be more on of…
I found myself shamelessly gorging on a packet of frozen chocolate bullets. It wasn’t long before I chipped a back tooth. Not happy! Bu…
A lot of people are searching for the next big idea. “This year is my year to hit the big time!” some of us expectantly announce as a N…
Last week, I was going to take the kids down to the Water Adventure Park in Geelong, but after realising the forecast for there was 20 degre…
