Mid 2011 I made the decision to travel with a girlfriend and daughter on a cruise for 12 nights through the Greek Isles. Around Croati…
Mid 2011 I made the decision to travel with a girlfriend and daughter on a cruise for 12 nights through the Greek Isles. Around Croati…
Here’s a question for company leaders: Would you put your personal email at the very top of every customers’ bill? The answer might depe…
What tactics should I use to ensure our customer service is up to scratch? Do I need guidelines and training? There are many, many…
A third of Australian consumers believe businesses pay less attention to giving good customer service in the current economic climate, accor…
Everyone lives by selling something, says SmartCompany blogger Sue Barrett. But that doesn’t mean everyone is good at it. However, it is…
We’ve recently noticed quite a few extra cost pressures on our retail business – everything from energy, to staff, to suppliers seems to…
Long gone are the days when customer service was confined to responding to an irate letter or telephone call. Social media has become not…
When it comes to training your customer service staff, patience is everything. {qtube vid:=sfy2daZLOvY} If you’ve got a funny video to s…
Multiple articles in the past week have talked about increased emphasis on customer service, and while I applaud any sentiment that improves…
I’m quite distraught. I was eating my personal-trainer-approved afternoon snack of 12 almonds (my suggestion of 12 Tim Tams: not approved) w…
When we ask companies on our Smart 50 awards list what it is that they do better than their competitors, customer service invariably rises t…
Everyone who has ever seen movie about a Las Vegas casino (my favourites are Oceans 11 and Oceans 13) will have noticed the very special way…
