As I write this I’m visiting the spectacular Cook Islands. We’ve just had a visit from the complex’s handyman, as our air-conditioning was m…
As I write this I’m visiting the spectacular Cook Islands. We’ve just had a visit from the complex’s handyman, as our air-conditioning was m…
Should I be using Twitter as a customer service tool (we sell shoes online)? Or is it a little too informal? Should we encourage people to e…
Online you can “poke” someone, “like” something, “friend” someone, “share” something but nothing can replace the experience that a face-to-f…
Last week I made a reservation to stay at the Novotel hotel in Darling Harbour, Sydney. The booking was for this coming Friday. However, …
Are there any good tactics to encourage repeat sales from customers, other than big, formalised loyalty programs? I believe it’s p…
A new report reveals more than half the population believe Australia’s customer service levels have declined in the past five years, with …
This is part one of a two-part post outlining seven tips for converting Facebook likes into buys. I’ve blogged previously about how…
The public eruption over a scathing response to a customer complaint sent by Melbourne retailer Gasp this week has prompted plenty of disc…
Software firm Zendesk has launched its Australian office with a pledge to help start-ups through some of the country’s top incubators. …
I’ve started up a retail business in a regional town. How can I build a rapport with the local community and provide the warmth that many …
Your business can’t survive without a steady stream of happy customers. But despite this, large numbers of Australian businesses aren’t …
The retail industry in Australia is in disarray. Sales are down across the board. However, the online space is growing rapidly, and for a go…
