Some years ago I spent a week at a health retreat with two girlfriends. The three of us stayed in exactly the same accommodation, ate the sa…
Some years ago I spent a week at a health retreat with two girlfriends. The three of us stayed in exactly the same accommodation, ate the sa…
“Getting Personal” was voted as the Number 12 Sales Trends for 2011. Despite the advances in technology and the rise of the intern…
So I got broken up with this week. Dumped. I’m even a little heartbroken. Don’t worry, my marriage isn’t in jeopardy. A client broke me…
I don’t care how smart, talented, trained or educated you are, in your professional life time and time again, you’re going to be hit with qu…
I called Towns Shearing (an independent real estate agency in my home town of Launceston) today and was greeted by an extremely professional…
You can’t blame the customer if they end up with a solution which is not as good as yours or decide to buy a competitor product when yours h…
Depending on the type of product or service you offer, it might be a good idea to consider different customer service levels for different c…
It’s natural that start-ups keen to follow in the footsteps of on-trend businesses will begin to adopt their behaviour, down to the langua…
I’m importing some designer fashion brands to sell online. What should I do about my returns policy? How can I keep customers onside but a…
We get various emails, comments, calls etc about our service, both good and bad. How do I decide what suggestions to act upon and what to pu…
There I stood, three deep in a queue that seemed to be moving backwards compared to the other isles. At the head of the line was an elder…
Much has been said about the life of Steve Jobs. Speaking to friends, family and colleagues recently, our lives could have been very differe…
