Posts tagged "customer service"

By knowing the answers to these five questions, you'll be in a better position to boost business growth over the next 12 months.

Research found there is an opportunity for every small business to grow up to 20% with one zero-cost task: picking up the phone.

For the right business, in-house delivery can improve customer service, and there are already thousands of SMEs across Australia making their own systems work. 

Government departments are among the worst performers for customer service, according to new survey findings released by ServiceNow.

It’s no surprise that how you treat your customers is key to gaining and retaining them. What is a surprise is that so many businesses are getting the basics wrong.

A clear methodology for capturing data, setting higher benchmarks, and motivating staff to constantly improve.

Restaurant-booking app Obee founder Owen Parry shares tips for business owners looking to make strategic tech investments in 2021.

Here are some in-store merchandising tactics for smaller retail stores which will make a massive difference and cost very little.

Personalised customer journeys are about providing unique services and bringing a 'human' experience to the digital world.

Jaquie Scammell reflects on her days working the McDonald's drive-thru and how those lessons can apply to great click-and-collect service.

What makes good customer service in the e-commerce industry? Here are the latest findings from BigCommerce, including tips for converting customers.