This article first appeared on November 10th, 2011. I’ve started up an electronics retail business and have sourced plenty of stock. …
This article first appeared on November 10th, 2011. I’ve started up an electronics retail business and have sourced plenty of stock. …
When it comes to retail, store staff are a vital component to delivering new types of value by matching the customer problem with the soluti…
I was recently reminded of a strategy in the UK that halved the rate of speeding motorists. It wasn’t a fine. It wasn’t a change in the limi…
I spent part of last week with senior buyers and CEOs of retailers in the mass merchant and specialty retail sectors. It was interesting see…
This year is off to a flying start and we are already seeing some very positive shifts. This is what I have already noticed. What have you f…
This year’s theme at RedBalloon is all about Customer Love. We have been playing a game to improve our NPS score… I was recently reminded …
The role of ‘fit’ customer value is the subject of numerous articles, presentations, company values and leadership talks. And the subjec…
At the helm of a $58 billion-a-year industrial conglomerate, Richard Goyder has narrowed a wide job description as managing director of Wesf…
As of next month, I will have been on Twitter for five years. In social media terms, that’s an eternity. Of all the social web technolo…
This article first appeared on September 9th, 2011. I’m in the process of starting up my business and need to take on some salespeople….
This article first appeared on November 28th, 2011. Great question. This is something we have asked ourselves and many other people becau…
This article first appeared on January 6th, 2011. I’ve started up an online clothing retailer and have sold my first few items. Howe…
